We support price transparency. For our patients to understand their potential financial liability for hospital services, we are making our hospital charges available to patients. Hospital charges vary based on the type of care provided. The price can differ from patient to patient for the same services. The price will be different for complications or different treatment for the patient's personal health condition. Patients also may qualify for financial assistance. Please contact Joan Morris, 641-394-1658 or send an email to firstname.lastname@example.org for a price estimate or to find out if you qualify for financial assistance.
As a Mercy Medical Center - New Hampton patient, you may have questions about your bill. Following are answers to the most commonly asked questions.
It depends on your insurance policy. It is your responsibility to check with your insurance company or your employer about whether or not you need prior approval or authorization before receiving services or as soon as possible in emergency situations.
Yes. The information on your insurance card is needed for Mercy Medical Center - New Hampton to file a claim with your insurance company. When you register, we will ask you for information about your insurance coverage and have you sign forms for consent for treatment and assignment of benefits. This registration process goes much faster when you bring your insurance information with you.
Insurance policies vary. Contact your insurance company or your employer with your specific questions about what is or is not covered by your insurance plan or if a referral is required.
Medicare does not cover some services. For example:
Please refer to your Medicare handbook to check on services you will be receiving.
You are financially responsible for your bill at the time you receive services. All account balances are due upon receipt of the bill, which indicates that the balance is now due from you. Many insurance benefits include copayments, deductibles, and coinsurance, which are the responsibility of the patient. Please be prepared to pay your portion, estimated or actual, at the time you receive services. Registration representatives can provide assistance to estimate total charges. A Financial Counselor is available at the time of registration to explain payment methods and plans.
Yes. As a service to you, Mercy will bill your insurance company based on the information supplied by you at the time of registration. It is your responsibility to follow up on the status of your claims.
In most cases your summary statement from Mercy Medical Center - New Hampton is sent to your home 14 to 21 days after you receive services. Your insurance company is billed at this time.
If you do not have insurance coverage, payment can be made by cash, check, MasterCard, VISA, or Discover.
Yes, in addition to your bill from Mercy, you may receive bills for the same date of service from other medical professional groups. Such as: physicians, radiologists, anesthesiologists and pathologists. They will bill you separately for the services they provide.
Most insurance companies will send an explanation of benefits to its subscriber. In addition, Mercy will send you a statement indicating any payments received and the amount you are required to pay. The account balance is due upon receipt of your bill.
If you cannot pay the balance within 30 days, please contact our Patient Accounts department at Mercy Medical Center - North Iowa, 1-866-494-3000 to discuss your account. Financial assistance is available for qualified persons.
Financial Assistance Applications
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Financial Assistance & Charity Care Policy Summary
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For questions about your bill, please call:
Patient Financial Services
Mercy - Regency
621 S. Illinois
Mason City, Iowa