The Employee Assistance Program provides free, confidential counseling for employees and immediate family members who are having personal concerns such as family conflicts, worries, substance abuse or financial problems.

How do employees access EAP?

MercyWorks EAP telephone number 641.422.7733 answered 24 hours a day, seven days a week. Callers may request a male or female counselor. Interviews and follow-up sessions with a counselor occur at convenient times for the employee.

A supervisor may be involved in referring employees to the program. In the event job performance deteriorates, an employee may be REQUIRED to see a counselor.

What about confidentiality?

No one but you and your EAP counselor will know about your involvement in the Employee Assistance Program.

An employee may be required to see a counselor if the supervisor does not see an improvement in job performance, absenteeism or behavior. In situations where the supervisor is involved in referring an employee, the supervisor will be notified whether appointments are kept - and that is all.

If additional information is needed about the employee's participation in EAP or additional information is needed about the employee, a signed consent is used to authorize the exchange of information.

For more information, please call Lisa Heller at 641.394.1618 or e-mail at hellerl@mercyhealth.com.