As a Mercy Medical Center - New Hampton patient, you may have questions about your bill. Following are answers to the most commonly asked questions.
- Do I need to inform my insurance company that I'm going to receive hospital services?
It depends on your insurance policy. It is your responsibility to check with your insurance company or your employer about whether or not you need prior approval or authorization before receiving services or as soon as possible in emergency situations.
- Should I bring my insurance card with me to the hospital?
Yes. The information on your insurance card is needed for Mercy Medical Center - New Hampton to file a claim with your insurance company. When you register, we will ask you for information about your insurance coverage and have you sign forms for consent for treatment and assignment of benefits. This registration process goes much faster when you bring your insurance information with you.
- How do I find out if my insurance company will cover my hospital services?
Insurance policies vary. Contact your insurance company or your employer with your specific questions about what is or is not covered by your insurance plan or if a referral is required.
Medicare does not cover some services. For example:
- self administered drugs for outpatient, observation, and ambulatory services
- inpatient or outpatient dental services in most cases
- outpatient laboratory screening, etc...
Please refer to your Medicare handbook to check on services you will be receiving.
- When do I become responsible for my bill?
You are financially responsible for your bill at the time you receive services. All account balances are due upon receipt of the bill, which indicates that the balance is now due from you. Many insurance benefits include copayments, deductibles, and coinsurance, which are the responsibility of the patient. Please be prepared to pay your portion, estimated or actual, at the time you receive services. Registration representatives can provide assistance to estimate total charges. A Financial Counselor is available at the time of registration to explain payment methods and plans.
- Will you bill my insurance company for me?
Yes. As a service to you, Mercy will bill your insurance company based on the information supplied by you at the time of registration. It is your responsibility to follow up on the status of your claims.
- When will I receive a bill?
In most cases your summary statement from Mercy Medical Center - New Hampton is sent to your home 14 to 21 days after you receive services. Your insurance company is billed at this time.
If you do not have insurance coverage, payment can be made by cash, check, MasterCard, VISA, or Discover.
- Will I get more than one bill?
Yes, in addition to your bill from Mercy, you may receive bills for the same date of service from other medical professional groups. Such as: physicians, radiologists, anesthesiologists and pathologists. They will bill you separately for the services they provide.
- How will I know if my insurance company has paid on my bill?
Most insurance companies will send an explanation of benefits to its subscriber. In addition, Mercy will send you a statement indicating any payments received and the amount you are required to pay. The account balance is due upon receipt of your bill.
If you cannot pay the balance within 30 days, please contact our Patient Accounts department at Mercy Medical Center - North Iowa, 1-866-494-3000 to discuss your account. Financial assistance is available for qualified persons.
Financial Assistance Applications
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Financial Assistance & Charity Care Policy Summary
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For questions about your bill, please call the phone number that pertains to your type of health insurance.
Medicare or Blue Cross: 641-428-3144
Patient Financial Services
Mercy - Regency
621 S. Illinois
Mason City, Iowa